fb55 Responsible Gaming — Play Smart, Stay in Control

1 Age Restriction & Verification

fb55 operates a strict 18+ policy. Access to any real-money gaming, sports betting, or casino product on this platform is prohibited for any person under the age of 18 years. This policy applies to all players regardless of their location within Bangladesh — whether they are accessing fb55 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

During the registration process, all players are required to confirm that they are aged 18 or above. fb55 reserves the right to request age-verification documents at any stage — including at the point of first withdrawal. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate. Until age verification is satisfactorily completed, withdrawals may be withheld and account access may be restricted.

We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. Tools such as device-level content filtering and browser-based parental controls are effective first lines of defence in protecting young people from exposure to gambling content.

2 Deposit Limits

Setting a deposit limit is one of the most practical steps you can take to keep your gambling within a safe financial boundary. fb55 allows players to set a maximum deposit amount across three time frames: daily, weekly, and monthly. Once a deposit limit is in place, the system will automatically prevent any additional deposits that would cause you to exceed your chosen threshold.

Key rules governing deposit limits on fb55:

• Immediate effect for reductions: If you lower your existing deposit limit, the new lower limit takes effect right away. There is no delay — this is by design, to ensure that the protection you are seeking is applied the moment you need it.
• 24-hour cooling-off for increases: If you wish to increase a deposit limit, a mandatory 24-hour waiting period applies before the higher limit becomes active. This prevents impulsive decisions made during a losing streak from bypassing your own protective settings.
• Multiple limit types can run simultaneously: You may have a daily limit, a weekly limit, and a monthly limit all active at the same time. The most restrictive limit that applies at any given moment will govern your deposit behaviour.
• No minimum limit requirement: You may set your deposit limit as low as ৳1 per day if that is what you require. fb55 does not impose a floor on how restrictive your personal limits can be.

To set or adjust your deposit limits, navigate to the Responsible Gaming section in your fb55 account settings, or contact our support team via live chat and request the change directly.

3 Time-Out & Cooling-Off Periods

A time-out is a short-term voluntary suspension of your fb55 account. It is designed for players who feel they need a brief pause from gambling without committing to a full self-exclusion. During a time-out, your account is deactivated and you will be unable to log in, make deposits, place bets, or access any real-money games on the platform.

fb55 offers the following time-out durations:

• 24 hours — a single-day break, suitable if you feel you have been playing more than intended on a given day.
• 48 hours — a two-day pause for players who want a short reset over a weekend or following an intense session.
• 7 days — a full week away from the platform, recommended if you feel your play has been more frequent than you are comfortable with over recent weeks.
• 30 days — a monthly break for players who want a meaningful extended pause to reassess their relationship with gambling before returning.

Time-outs cannot be reversed or shortened once activated. This rule exists to protect you — the purpose of a time-out is to create a genuine break, not a minor delay. When the time-out expires, your account will be automatically reactivated and you may resume play if you choose to do so.

4 Self-Exclusion

Self-exclusion is the most comprehensive protection tool available to fb55 players. When you self-exclude, your account is permanently closed for the duration of the exclusion period and cannot be reopened under any circumstances until that period has fully elapsed. During the self-exclusion period, fb55 will also:

• Immediately cease all marketing communications to you, including promotional emails, SMS offers, and bonus notifications.
• Block any attempts to create a new account using the same personal details (name, date of birth, address, phone number, or payment method) on the fb55 platform.
• Return any balance remaining in your account at the time of self-exclusion, subject to standard identity verification procedures.

fb55 offers two self-exclusion options:

• Fixed-term self-exclusion: Available for periods of 6 months, 1 year, 2 years, or 5 years. At the end of the fixed term, a mandatory 7-day waiting period applies before the account can be reactivated, giving you a deliberate pause to confirm you wish to return.
• Permanent self-exclusion: Closes your account indefinitely with no option for reactivation. This option is intended for players who have determined that gambling is not compatible with their wellbeing.

How to Self-Exclude from fb55

• 1
  Contact Support Reach our 24/7 live chat team or send an email to [email protected] stating that you wish to self-exclude and specifying the duration you require.
• 2
  Identity Verification Our team will verify your identity to ensure the self-exclusion is applied to the correct account. This step protects you from third-party requests being made on your behalf without consent.
• 3
  Immediate Activation Once verified, self-exclusion is applied to your account immediately — typically within minutes of your request being confirmed by our support agent.
• 4
  Confirmation Sent You will receive a written confirmation of your self-exclusion by email, including the start date, duration, and details of how to seek further support during your exclusion period.

5 Recognising Problem Gambling

Problem gambling develops gradually and is not always easy to identify from the inside. Many people who develop an unhealthy relationship with gambling continue to believe they have it under control long after the signs suggest otherwise. The following self-assessment questions can help you reflect honestly on your current gambling behaviour.

If you answered yes to two or more of the above questions, you may be experiencing signs of problem gambling. This does not mean you are beyond help — it means that now is the right time to take action. Please review the support options below and consider activating one of fb55's responsible gaming tools immediately.

6 Getting Help & Support

If you believe that gambling is becoming a problem for you — or for someone you care about — do not wait to seek help. fb55's own support team is available 24 hours a day, 7 days a week and can assist you with activating any responsible gaming measure on your account, including immediate self-exclusion.

To contact fb55 support:

• Live Chat: Available directly on the fb55 platform at any time of day or night. Our agents are trained in responsible gaming and can apply account restrictions immediately.
• Email: [email protected] — responses within 24 hours, though urgent responsible gaming requests are prioritised for a faster reply.
• WhatsApp: +880 1700 000000 (display only)

When you contact fb55 support regarding a responsible gaming concern, please clearly state that you are calling or writing for responsible gaming reasons. This ensures your query is escalated appropriately and handled by a trained member of our responsible gaming team rather than being placed in the general support queue.

Beyond fb55's internal support, we encourage any player who is struggling with gambling-related harm to seek assistance from qualified mental health or counselling professionals in Bangladesh. Speaking to a trusted family member, community leader, or healthcare provider about gambling problems is a sign of strength — not weakness.

7 Protecting Young People

fb55 takes its responsibility to prevent underage gambling extremely seriously. Beyond our own age-verification processes, we encourage all adults who share a device or household with young people to take additional precautions to ensure minors cannot access gambling content.

Practical steps parents and guardians can take include:

• Never share login credentials with a minor or leave a device logged in to fb55 unattended.
• Use device-level parental controls available on Android and iOS mobile devices to block access to gambling websites and apps.
• Enable browser-based content filters that block gambling-related URLs at the network or browser level.
• Keep payment details secure — ensure that bKash PINs, Nagad passwords, bank card details, and fb55 account passwords are not accessible to young people in the household.
• Have open conversations with young people about the risks of gambling and the fact that it is a legal activity for adults only, reinforcing the 18+ age restriction.

If you suspect that a minor has registered on or accessed fb55, please report it to our support team immediately via live chat or email. We will investigate all such reports as a matter of urgency and take appropriate action, including account closure and the return of any funds involved.

8 fb55's Commitment to Responsible Gaming

Responsible gaming is not a box-ticking exercise at fb55 — it is a core part of how we operate. We understand that the communities we serve across Bangladesh place enormous trust in us when they choose fb55 as their gaming platform, and we take that trust seriously. Our commitment covers the following areas:

• Staff training: All fb55 customer support agents receive training in responsible gaming practices, including how to identify players who may be showing signs of problem gambling and how to initiate sensitive, supportive conversations about available tools.
• Proactive monitoring: fb55 uses automated systems to monitor player behaviour patterns that may indicate problem gambling — such as significantly increased deposit frequency, rapid escalation of bet sizes, or extended single sessions. Where such patterns are identified, our team may reach out proactively to check in with the player.
• No-pressure environment: fb55 does not contact players who are on a time-out or self-exclusion with offers, bonuses, or incentives to return. We fully respect the decision of any player who has chosen to take a break.
• Transparent odds and fair play: We are committed to providing transparent game information so that players can make informed decisions. All game Return-to-Player (RTP) percentages are available through the respective game providers, and fb55 does not manipulate game outcomes.
• Regular policy review: This Responsible Gaming policy is reviewed and updated on a regular basis to reflect the latest evidence-based guidance on gambling harm prevention and to ensure that the tools we offer remain effective and accessible to all players.

fb55 encourages all players to view gambling as a form of entertainment with a defined budget — not as a source of income, a way to solve financial problems, or a means of emotional relief. If at any point gaming stops being fun, it is time to stop and seek support.

Last Reviewed: 1 January 2026  |  Version: 2026.1