fb55 Privacy Policy — How We Handle Your Personal Data

1 Data We Collect

fb55 collects personal data that is strictly necessary to provide a safe, compliant, and fully functional online gaming and sports betting service. We collect data through several channels: directly from you when you register an account, make a deposit, place a bet, or contact support; automatically through your use of the platform; and from third-party identity verification and payment processing partners where applicable.

The categories of personal data we collect are set out in the table below:

fb55 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is necessary for identity document verification), or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request, in which case such data is handled with the highest level of confidentiality.

2 How We Use Your Data

fb55 processes your personal data only for legitimate purposes and only to the extent necessary to fulfil those purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The primary purposes for which fb55 processes personal data are:

• Account management: Creating and maintaining your fb55 account, verifying your identity and age, processing login requests, and managing account security settings.
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; crediting winnings to your account; facilitating access to games, the sportsbook, and live casino features.
• Legal compliance: Fulfilling age verification, anti-money laundering (AML), and know-your-customer (KYC) obligations required under applicable law. Retaining transaction records for audit and regulatory purposes.
• Fraud prevention and platform security: Detecting and preventing unauthorised account access, bonus abuse, collusion, money laundering, and other prohibited activities described in the fb55 Terms & Conditions.
• Platform improvement: Analysing aggregated usage data to improve game performance, navigation, payment processing speed, and overall player experience — particularly for users on Bangladeshi mobile networks in Dhaka, Chittagong, Sylhet, Khulna, and other regions.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided consent to receive such communications. You may withdraw this consent at any time.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and applying responsible gaming restrictions in accordance with player requests or platform obligations.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.

3 Cookies & Tracking Technologies

fb55 uses cookies — small text files stored on your device — and similar technologies such as web beacons and local storage to operate and improve the platform. Cookies allow fb55 to recognise returning players, maintain session state (so you stay logged in during a game), remember display preferences, and gather performance analytics.

The types of cookies used on the fb55 platform are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage user sessions, authenticate logins, and maintain security tokens. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players use the platform — which pages are visited most, how long sessions last, and where errors occur. This data helps fb55 identify and fix performance issues.
• Functional Cookies: These cookies remember your preferences such as language settings, game display options, and recently played games to provide a more personalised experience.
• Marketing Cookies: Where you have consented, these cookies track your interactions with promotional content to help us deliver offers that are relevant to your gaming preferences. You may opt out of marketing cookies at any time.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance and availability of some fb55 features. For most players in Bangladesh accessing fb55 on mobile devices, session cookies are required for smooth gameplay and uninterrupted payment processing.

4 Data Sharing & Disclosure

fb55 does not share your personal data with third parties except in the limited circumstances described in this section. In all cases where data is shared, fb55 requires that the receiving party maintains appropriate data security standards and uses the data only for the specified purpose.

Your personal data may be shared with or disclosed to the following categories of recipients:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors (Visa, Mastercard) receive the minimum transaction data necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and security frameworks.
• Identity verification providers: Third-party KYC and document verification services may receive copies of identity documents you submit during account verification. These providers are contractually bound to use your data solely for verification purposes.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier and bet history data necessary to deliver game content and calculate results. No directly identifiable personal data (such as your full name or address) is shared with game providers.
• Legal and regulatory authorities: fb55 may disclose personal data to competent authorities, law enforcement bodies, or courts where required to do so by applicable law, court order, or regulatory direction. fb55 will notify the affected player of such disclosure where it is legally permitted to do so.
• Business transfers: In the event that fb55 undergoes a merger, acquisition, or asset sale, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

In all cases, fb55 applies the principle of data minimisation — sharing only the data that is strictly necessary for the specific purpose, and no more.

5 Data Security

fb55 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the fb55 platform, ensuring that login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted data storage for sensitive fields such as identity document references, financial records, and authentication credentials. Passwords are hashed using industry-standard algorithms and are never stored in plain text.
• Role-based access controls limiting internal access to player data to authorised staff members whose job function requires it. All internal data access is logged and subject to regular audit.
• Intrusion detection and monitoring systems that continuously scan for unusual access patterns, potential data breaches, and bot-driven attacks on player accounts.
• Regular security assessments including penetration testing and vulnerability scanning conducted by qualified security professionals to identify and remediate potential weaknesses in the platform.

Despite these measures, no system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fb55 will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its impact.

You also play an important role in keeping your account secure. You should use a strong, unique password for your fb55 account, never share your login credentials with another person, and contact fb55 support immediately if you suspect that your account has been accessed without your authorisation.

6 Data Retention

fb55 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The key retention periods applied by fb55 are as follows:

• Active account data: Personal data associated with an active fb55 account is retained for the duration of the account relationship and for a period of five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping requirements.
• Financial transaction records: Deposit, withdrawal, and bet history records are retained for a minimum of five (5) years following the date of each transaction, in line with financial record-keeping obligations.
• Identity verification documents: Copies of identity documents submitted during KYC verification are retained for the duration of the account relationship and for five (5) years following account closure.
• Support communications: Customer support chat transcripts and email correspondence are retained for three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Records of your consent to receive marketing communications, and any subsequent withdrawal of that consent, are retained for five (5) years as evidence of lawful processing.
• Technical and usage logs: Server logs and platform usage data are retained for up to twelve (12) months before being anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where anonymised data is retained for analytical or statistical purposes, it is no longer considered personal data and is not subject to this Privacy Policy.

7 Your Privacy Rights

As a player on the fb55 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email at the address provided at the foot of this page. fb55 will respond to all verified privacy rights requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data that fb55 holds about you, along with information about how and why it is being processed.
• Right to rectification: If any personal data held by fb55 about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other lawful basis for processing, or where the data has been unlawfully processed. This right is subject to legal retention obligations — fb55 may be required to retain certain data (such as financial transaction records) for a specified period regardless of your erasure request.
• Right to restrict processing: You have the right to request that fb55 restricts its processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to data portability: You have the right to receive a copy of personal data you have provided to fb55 in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to withdraw consent: Where fb55 processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object to marketing: You may opt out of receiving marketing emails and SMS messages from fb55 at any time by clicking the unsubscribe link in any marketing communication or by contacting our support team directly.

8 Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb55 processes your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the fb55 platform
• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000 (display only)

fb55 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When we make material changes to this Policy, the updated version will be published on this page with a revised effective date. We may also notify players of significant changes by email where we hold a valid email address for the account.

Your continued use of the fb55 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

Last Updated: 1 January 2026  |  Effective Date: 1 January 2026  |  Version: 2026.1